FAQ
Frequently Asked Questions
1. How long does shipping take?
Once your order is processed, delivery takes approximately 5–10 business days. Total delivery time including processing is usually 6–13 business days.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders across Denmark. There are no additional shipping fees.
3. How long does order processing take?
Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and holidays.
4. Where do you ship to?
We currently ship to customers across Denmark.
5. Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking link by email so you can follow your delivery.
6. What currency do you use?
All prices on our website are displayed in DKK (Danish Krone).
7. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay.
All payments are processed securely using encrypted checkout systems.
8. Can I return my order?
Yes. We offer a 30-day return policy. Items must be unused, in original condition, and in original packaging.
9. What if my order is lost or damaged?
If your order is lost or arrives damaged, please contact us at info@kim-kobenhavn.com and we will assist you as quickly as possible.
10. How can I contact customer support?
You can contact us via email at info@kim-kobenhavn.com. We aim to respond within 24 hours.
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 11:00 AM – 6:00 PM
Sunday: Closed