Shipping Policy
At Kim-København, we're proud to serve customers across Denmark with reliable and efficient shipping. Please read below for everything you need to know about how we ship your orders.
1. General Shipping Information
We currently ship throughout Denmark.
We offer free shipping on all orders, regardless of order value, weight, or location within Denmark.
2. Processing Time
Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and holidays.
During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays.
3. Shipping Rates
Free Shipping – All orders include free shipping across Denmark. There are no shipping fees.
4. Estimated Delivery Times
Here's what to expect once your order is processed:
- Processing Time: 1–3 business days (Monday to Friday)
- Transit Time: 5–10 business days (Monday to Friday)
- Total Delivery Time: 6–13 business days
- Order Cutoff Time: 6:00 PM
- Time Zone: (GMT+1) Central European Time
Please note: Delivery times are estimates and may be affected by carrier delays, customs processing, or external factors such as weather conditions or peak periods.
5. Shipping Restrictions
We do not ship to PO Box addresses or military addresses (APO/FPO/DPO).
Certain items may be subject to shipping restrictions depending on local regulations or carrier limitations.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email: info@kim-kobenhavn.com. We will work with the carrier to investigate the issue and find a suitable solution as quickly as possible.
8. Shipping Policy Update
We may update our shipping policy from time to time to improve our service or meet legal requirements. The latest version will always be available on this page. (Last updated: 06/06/2026)
9: Contact Information
Store name: Kim-København
Company name: Haroun Ouahib
Company address: Steenweg op Mol 66, 2360 Oud-Turnhout, Belgium
Warehouse address: 21 Erhvervsvangen, Årslev, Region of Southern Denmark
Company registration number: 1013869041
Tax registration number: BE1013869041
Email: info@kim-kobenhavn.com
Customer Service Hours
Monday to Friday | 09:00 – 17:00
Saturday | 11:00 – 16:00
Sunday | Closed
We aim to respond to all enquiries within 24 hours.